what did sigil do???

[UrielForestwalker]

Im trying to go in after downtime, and when i click play all it starts to login then just shows my character in the character creation screen. What the heck do i do?

[Miotoss]

Im in the same boat

[Brentmeister]

same here, doing a full scan now.

[DocSavag]

same here, doing a full scan now.

Yea, same here on Targonor. I have access to the chatserver but not much else.

Boy this "unofficial" official forum idea just gives me tons of confidence.

Wait..my sarcasm field generator was stuck on..

@@

[UrielForestwalker]

Yea, same here on Targonor. I have access to the chatserver but not much else.

Boy this "unofficial" official forum idea just gives me tons of confidence.

Wait..my sarcasm field generator was stuck on..

@@


tell me about it, what a hack job as of yet

[Nightrain50]

Same here, stuck at character screen after trying to enter.

[Sepp]

Stuck there as well.

Are we all on Targonor, or is this hitting all servers (hadn't tried making a new character on a different server to see if that changed anything).

[UrielForestwalker]

Same here, stuck at character screen after trying to enter.

So where exactly does sigil post its stuff so we can see that they are aware of this kind of activity?

[Surtur55]

Hmm, I'm able to enter fine. Ingame now killin stuff :)

[UrielForestwalker]

Stuck there as well.

Are we all on Targonor, or is this hitting all servers (hadn't tried making a new character on a different server to see if that changed anything).

Im on flamehammer and its doing it there, made a guy on woefeather real quick and it worked, went back to flamehammer and still bugged, no idea wtf is going on

[thefuz]

Couldn't they have just left the damn game alone for another day so pre-order folks could get what they paid for?!?! Yet another botched launch plan.

Gotta love the cop out of closing the official forums prior to launch so they can avoid having to respond to the community.

Way to give folks the shaft!! I guess that's what these folks are best at doing.

[Nightrain50]

I'm on Flamehammer, and can't get past character

[peppy13]

Yea, same here on Targonor. I have access to the chatserver but not much else.

Boy this "unofficial" official forum idea just gives me tons of confidence.

Wait..my sarcasm field generator was stuck on..

@@

Same problem here. I agree, not having an official forum to report these kinds of problems to is completely absurd and shows utter lack of respect for customer base. So much for 3 days early access. I want my money back.

[manaia]

Same problem here. I agree, not having an official forum to report these kinds of problems to is completely absurd and shows utter lack of respect for customer base. So much for 3 days early access. I want my money back.

Throwing a hissy fit won't make the servers come back any faster. Just relax go get a beer =)

[DocSavag]

Same problem here. I agree, not having an official forum to report these kinds of problems to is completely absurd and shows utter lack of respect for customer base. So much for 3 days early access. I want my money back.

I'm not down on them for the bug. It happens. I even understand the whole forum thing. But THIS is one of the examples of when it is nice to have ONE place where you are fairly sure the company is looking.

The Tech support forum they are using is probably a good place too but frankly its a unified tech support for all SOE games and I have very low confidence that its very effective for this kind of stuff.

Anyway..I'm just hanging out in "Limbo (0,0)" with some of my friends chaatting for a while and playing with / commands :)

[anagain]

Same problem here. I agree, not having an official forum to report these kinds of problems to is completely absurd and shows utter lack of respect for customer base. So much for 3 days early access. I want my money back.


All £1.99?

Sheesh.

[Rourke]

it cracks me up seeing poeple freak out over some downtime. It's like they have nothing else they can do in thier life. It will be back up. Also..Elrar and the rest post here ALL the time. Consider maybe that instead of trolling the forums right now, they may be FIXING the issue. Call me nuts.

[AilsaN]

Just wanted to report that my characters are on Florendyl and the same thing is happening there. I am sure it is on all servers. I feel fairly certain that somewhere someone can observe that the server population is 0 (zero) and I am sure that will have them scratching their heads. I think they will figure it out and we will all be back in playing very soon.

[DocSavag]

it cracks me up seeing poeple freak out over some downtime. It's like they have nothing else they can do in thier life. It will be back up. Also..Elrar and the rest post here ALL the time. Consider maybe that instead of trolling the forums right now, they may be FIXING the issue. Call me nuts.

They MIGHT be trolling here or they might be over at tentonhammer or Vanguard Spheres or they might be anywhere. One of the major complains about no official forums is that it makes it harder to provide feedback and to have a high confidence that its being heard. This is one of those times.

You can assume that its being heard if you want. Until someone shows up to say so or the issue is fixed we are all just posting about a bug that Sigil needs to address on a forum that they don't run among a lot of other forums that they don't run.

As for havintg somethign else to do ..we're doing it we're posting on this forum and others because the game isn't up for us at the moment :P

[elikal]

So where exactly does sigil post its stuff so we can see that they are aware of this kind of activity?

SOMEWHERE in the internet. Happy searching. At least not on any of THEIR sites. Well, that narrows it down, doesnt it. :/

[DruidFire]

It seems it is doing this on Florendyl as well. At least for me.

[gcadays99]

why do I hear people saying they aren't getting what they payed for? If everyone got the same pre order as me I haven't payed for anything for these extra "free" days Maybe once the game goes fully live then you can start to complain about not getting your monies worth.

[Rourke]

Well, personally..i think this kind of crying is retarded. I woke up at 6 am today..got coffee and played all day until the servers went down. It's not like it's been borked all day. So what..we have a little downtime, why the drama?? MEN DON'T CRY PEOPLE. Hell..my wife isn't even upset.......let's get some booze and just wash away our sorrows please. There's a good Lifetime on btw.

[thefuz]

why do I hear people saying they aren't getting what they payed for? If everyone got the same pre order as me I haven't payed for anything for these extra "free" days Maybe once the game goes fully live then you can start to complain about not getting your monies worth.

It wasn't free... you paid $10 for your pre-order. Then you get to pay full price when the game comes out (I could be wrong though :P ).

Can I complain now?

[Zygon]

I think what most of the "no offical forum" people fail to realize is the Devs do not need to troll all the fourms. Each and every affiliate site has it's own moderators, several of them, that do the trolling for Sigil. They have direct communication with Sigil so the important things gets to them quicker because they don't have to send Glip and Elar out to try and read through all the BS just to get to what they need to know. :)

Be patient, I have no doubt they already know what's going on.

[gcadays99]

It wasn't free... you paid $10 for your pre-order. Then you get to pay full price when the game comes out (I could be wrong though :P ).

Can I complain now?


yes you are wrong 10 dollars is applied to your retail version its not in addition. So no complaining for you :P

[elikal]

Well, personally..i think this kind of crying is retarded. I woke up at 6 am today..got coffee and played all day until the servers went down. It's not like it's been borked all day. So what..we have a little downtime, why the drama?? MEN DON'T CRY PEOPLE. Hell..my wife isn't even upset.......let's get some booze and just wash away our sorrows please. There's a good Lifetime on btw.

RULE 1: NEVER call a person retarded. Ever.

RULE 2: People who pay HAVE THE FUKKING RIGHT TO COMPLAIN when their product is NOT WORKING. Period.

RULE 3: EVERYTHING starts looking nice if you drink enough booze, that is THE HELL no argument.

So (first time I ever say this) STFU and keep drinking your booze. I am SICK of ppl telling me to swallow my anger and not talk about what my GODDAMN right as paying customer is!

[Zelos]

It wasn't free... you paid $10 for your pre-order. Then you get to pay full price when the game comes out (I could be wrong though :P ).

Can I complain now?

When you bring your receipt to the store, it's $10 off the game. Not to mention that what was promised was "up to three days" and in fact, they started the game 4 days in advance, so even if it was down for 24 hours they still wouldn't have infringed on any promises.

[Rourke]

I love MMO's...but i have to be honest..i pretty much hate the whining side of them. It's pretty sad. No other gaming community cries as much as an MMO. Never have i seen people get mad over 10 bucks!!

[Kaellis]

let's get some booze and just wash away our sorrows please.

I concur!

*hops behind the bar*

ok what'll it be?

:D

[Bounder]

Same thing happening for me on Florendyl. :(

[manaia]

RULE 1: NEVER call a person retarded. Ever.

RULE 2: People who pay HAVE THE FUKKING RIGHT TO COMPLAIN when their product is NOT WORKING. Period.

RULE 3: EVERYTHING starts looking nice if you drink enough booze, that is THE HELL no argument.

So (first time I ever say this) STFU and keep drinking your booze. I am SICK of ppl telling me to swallow my anger and not talk about what my GODDAMN right as paying customer is!


Lol are you alright? I think you should have a drink!

[DocSavag]

I think what most of the "no offical forum" people fail to realize is the Devs do not need to troll all the fourms. Each and every affiliate site has it's own moderators, several of them, that do the trolling for Sigil. They have direct communication with Sigil so the important things gets to them quicker because they don't have to send Glip and Elar out to try and read through all the BS just to get to what they need to know. :)

Be patient, I have no doubt they already know what's going on.

So I should be confident that some unpaid forum mods for sites not owned by Sigil are looking out for me?


I'd settle for a moderator saying that. It hasn't happened yet though. How do I know THEY are reading this?

For that matter why can't Sigil post a notice on their news feed of the issue? Is Elrar actually coding a fix from customer service?

[Wirm]

RULE 1: NEVER call a person retarded. Ever.

RULE 2: People who pay HAVE THE FUKKING RIGHT TO COMPLAIN when their product is NOT WORKING. Period.

RULE 3: EVERYTHING starts looking nice if you drink enough booze, that is THE HELL no argument.

So (first time I ever say this) STFU and keep drinking your booze. I am SICK of ppl telling me to swallow my anger and not talk about what my GODDAMN right as paying customer is!

Good thing we're not paying customers yet. Phew.

[DocSavag]

Good thing we're not paying customers yet. Phew.

Yea..consider the complaints just feedback on what the paying customers will be saying about the service next week...

[Razalei]

RULE 1: NEVER call a person retarded. Ever.

RULE 2: People who pay HAVE THE FUKKING RIGHT TO COMPLAIN when their product is NOT WORKING. Period.

RULE 3: EVERYTHING starts looking nice if you drink enough booze, that is THE HELL no argument.

So (first time I ever say this) STFU and keep drinking your booze. I am SICK of ppl telling me to swallow my anger and not talk about what my GODDAMN right as paying customer is!

wow sounds like someone needs some anger management classes:eek:

[Razalei]

Well looks like SOMEONE has noticed the problems...

Servers down again... hopefully for a patch

[Wirm]

Yea..consider the complaints just feedback on what the paying customers will be saying about the service next week...

I'll be a paying customer next week. So let's see. Next week I bet there will be patches and downtime. As a paying customer of an MMO, I'll know that there will be patches and downtime and I won't troll forums complaining about it.

[DocSavag]

Well looks like SOMEONE has noticed the problems...

Servers down again... hopefully for a patch

Yes and Florendyl which I had seen was affected by this issue was down..then locked for a while and now back up. Could be they are testing a fix..let me hop over to their status page and see..wait..there isn't anything recent on it....*sigh*

[Kaellis]

Well looks like SOMEONE has noticed the problems...

Servers down again... hopefully for a patch

*pours herself another glass of wine*

Seems like it. Hopefully it won't take too long. Maybe I'll work on a forum siggy...

[UrielForestwalker]

Well looks like SOMEONE has noticed the problems...

Servers down again... hopefully for a patch



I dont care what anyones opinion on this is, but the bottom line that could solve alot of peoples complaints, or at the very least mine, is if there was an official forum where we could identify a problem or more importantly, Sigil could say "Hey guys we know theres a problem, were working on it, give us x amount of time"

Because even thou they are trying their best, in this industry you need to keep us informed.

[DocSavag]

I'll be a paying customer next week. So let's see. Next week I bet there will be patches and downtime. As a paying customer of an MMO, I'll know that there will be patches and downtime and I won't troll forums complaining about it.

And I'll be paying too..and I'll be providing my opinion that Sigil needs to have two way communication with their users during unexpected server downtimes. And so far their chosen methos (the affiliate system) is a complete failure for that.

[gcadays99]

RULE 2: People who pay HAVE THE FUKKING RIGHT TO COMPLAIN when their product is NOT WORKING. Period.


Add a bit to that where if the product isn't working why not stop paying for it and just leave? No lets sit and complain about something we don't like and pay money for it regardless and then complain because we aren't getting what we believed we should be getting.

[Kaellis]

I dont care what anyones opinion on this is, but the bottom line that could solve alot of peoples complaints, or at the very least mine, is if there was an official forum where we could identify a problem or more importantly, Sigil could say "Hey guys we know theres a problem, were working on it, give us x amount of time"

Because even thou they are trying their best, in this industry you need to keep us informed.

I have to say that the bitching and moaning going on in this thread and others looks identical to what I've seen when servers go down on official forums.

That being said, all they'd be able to do is post and say "yeah there's a problem with the login server and we're working on it."

Then they'd fix it, and some player would post a "WOOT servers are back up!" thread about 15min before the official "servers are back up" post. If they can save cash by not hosting official forums so they can pay devs to patch problems on saturdays, I'm happy to hang out here. ;)

[Ruhgar]

Well, I've ben using this unfortunate downtime to reserve character names (since for some reason it can MAKE character... just can't log them in)

I'm very happy now.. having gotten long time names I've loved for years but always miss out on when I get in a MMO too late.

/em passes out the Cheese Dip (TM)

[Wirm]

Yea..consider the complaints just feedback on what the paying customers will be saying about the service next week...

And I'll be paying too..and I'll be providing my opinion that Sigil needs to have two way communication with their users during unexpected server downtimes. And so far their chosen methos (the affiliate system) is a complete failure for that.

I love the fact that there are no official forums. But I do agree there should be a basic dev only update page to give us a "yup, workin on it" every now and then. But even if there isn't... it's not much of an annoyance to me.

[Kaellis]

/em passes out the Cheese Dip (TM)

yummi! :D

[DocSavag]

I love the fact that there are no official forums. But I do agree there should be a basic dev only update page to give us a "yup, workin on it" every now and then. But even if there isn't... it's not much of an annoyance to me.

There is a page. They just don't update it very often. It was last updated yesterday.

[Taly]

An official forum would just be this thread times a thousand. Would be nice if they modeled their home page after DAoC. They have no official forums but manage to keep the player base very up to date most of the time (at least they did back when I played).

[DocSavag]

An official forum would just be this thread times a thousand. Would be nice if they modeled their home page after DAoC. They have no official forums but manage to keep the player base very up to date most of the time (at least they did back when I played).


One thing is for sure.. so far the customer service Sigil is providing makes other SOE titles look really good :P

[Molpadia]

I love the fact that there are no official forums. But I do agree there should be a basic dev only update page to give us a "yup, workin on it" every now and then. But even if there isn't... it's not much of an annoyance to me.

I don't care too much that there are no official forums. Just looking at all this flaming I can understand why Sigil chose this path. However I do agree that there should be a single site for server status, patch status and a place for devs to post "we are aware of problem 'X' ". SOE is not the answer, I got stuck in an endless loop I do not need to log in --- you do not have permission to access the page. Put a link on the log in page that goes to a status page and bypass all that SOE crap. /sarcasm on " I Love SOE " /sarcasm off.

[Ryngard]

Downtime + MMORPG = Nothing new
Downtime + MMORPG within month of launch = Totally expected

Seriously, it sucks but its not a BIG deal. Stretch. Eat. Take a break and get ready to play all night!

All in all they are doing GREAT for a launch.

[transmet]

Considering the Cesspool that most official forums turn into, I wouldn't bother either.

[Therian]

O.o - got up this morning after a looong day playing Vanguard yestday. Logged on to Silky Venom and went "wow - why are so many poeple on (over 800 atm)".

Then, of course, saw my server was down.

All I can say is, I'm glad Silky upgraded.

[DocSavag]

Downtime + MMORPG = Nothing new
Downtime + MMORPG within month of launch = Totally expected

Seriously, it sucks but its not a BIG deal. Stretch. Eat. Take a break and get ready to play all night!

All in all they are doing GREAT for a launch.


Err...no having 5 servers down with no official comment for hours isn't great..it wsas going fairly well except for the 8 hour issue with the EU servers yesterday but today its not great..so far today its mediocre at best with the customer service rating poor.

[mike3486again]

Yeah my role playing server is down too. And i was getting the same problem as all of you at character select trying to log in game when server was up. Hope it gets fixxed soon.

[Erumos]

Downtime + MMORPG = Nothing new
Downtime + MMORPG within month of launch = Totally expected

Seriously, it sucks but its not a BIG deal. Stretch. Eat. Take a break and get ready to play all night!

All in all they are doing GREAT for a launch.

Totally agree. Server keeps going down, and up.. They are obviously working on something. Just be patient. Read the wiki, read the lore, go eat, smoke a cigar, make a forum sig... The servers will come back. :)

[greymain]

Err...no having 5 servers down with no official comment for hours isn't great..it wsas going fairly well except for the 8 hour issue with the EU servers yesterday but today its not great..so far today its mediocre at best with the customer service rating poor.

Agreed there does need to be a better way of keeping us informed. Something is nor right with the Euro Servers performance was no better or worse than I had on US servers in Beta when loading was much higher. Makes you wonder just what Hardware is being used to run Vanguard in Amsterdam.

[AilsaN]

One thing is for sure.. so far the customer service Sigil is providing makes other SOE titles look really good :P

Were you in the beta? Their customer service blew every other MMORPGs customer service out of the water. They were quick to let everyone know what was going on and they did pay attention to and respond to posts on their forums.

Now I do agree that there does seem to be a disconnect right at the moment. But I will give them the benefit of the doubt based upon past experience. I am willing to wait and see what changes they may make to avoid this kind of confusion in the future.

[Kaellis]

Totally agree. Server keeps going down, and up.. They are obviously working on something. Just be patient. Read the wiki, read the lore, go eat, smoke a cigar, make a forum sig... The servers will come back. :)

Ya forgot the booze! :P

[DocSavag]

Were you in the beta? Their customer service blew every other MMORPGs customer service out of the water. They were quick to let everyone know what was going on and they did pay attention to and respond to posts on their forums.

Now I do agree that there does seem to be a disconnect right at the moment. But I will give them the benefit of the doubt based upon past experience. I am willing to wait and see what changes they may make to avoid this kind of confusion in the future.

I was in beta..and I agree about the service in beta.

However in beta we had a forum to inform them of issues like these and for them to respond.

We don't have this now and this situation is an example of very bad customer service. And when we brought up JUST such occurances as this in the feedback post for not having an official forum of any kind we were told it wouldn't happen...but it is happening.

[Kaellis]

Were you in the beta? Their customer service blew every other MMORPGs customer service out of the water. They were quick to let everyone know what was going on and they did pay attention to and respond to posts on their forums.


/agree

[Erumos]

*Hands Kaellis a goblet full of the finest brew in the tavern* Enjoy! :D

[Chae668]

yes. glad i looked at the end of the forums before responding.

was gunna ask if the majority of the cry babies where playing beta. guys, come on... they did a patch and something happened. CRYYY!! at least the servers have been stable (cept now). this pre-release is sooo much better then the beta ever was. you think the dev's and gm's arent noticing what is going on, or what the feedback is here? your dead wrong. just cause they dont have their own site anymore doesnt mean they arent listening. maybe they havent responded to your cry's because they are trying to fix the problem.

to the other issue of getting your monies worth. i believe that this is a pre-release atm. they didnt have to do it. they even said many times over that there will be alot of tweaks and patches in the next few months. perhaps if some peeps did some reaserch (omg.. having to do work on my own??) then you may not be stressing atm. hell, before i logged on here, i thought it was just me, was almost gunna reinstall the game.

this isnt the end of the world peeps, this is how it will be. let it go, we will play again shortly.

-Simnir RP server

[DocSavag]

yes. glad i looked at the end of the forums before responding.

was gunna ask if the majority of the cry babies where playing beta. guys, come on... they did a patch and something happened. CRYYY!! at least the servers have been stable (cept now). this pre-release is sooo much better then the beta ever was. you think the dev's and gm's arent noticing what is going on, or what the feedback is here? your dead wrong. just cause they dont have their own site anymore doesnt mean they arent listening. maybe they havent responded to your cry's because they are trying to fix the problem.

to the other issue of getting your monies worth. i believe that this is a pre-release atm. they didnt have to do it. they even said many times over that there will be alot of tweaks and patches in the next few months. perhaps if some peeps did some reaserch (omg.. having to do work on my own??) then they would not be stressing atm. hell, before i logged on here, i thought it was just me, was almost gunna reinstall the game.

this isnt the end of the world peeps, this is how it will be. let it go, we will play again shortly.

-Simnir RP server


Yes yes I'm certain of it. The community relations staff who is responsible for communicating with the playerbase is too busy fixing the servers to send out a notice. Yep.. that makes perfect sense. I wonder what the systems guys are doing while that is happening..they must be in charge of sandwiches.

[Chae668]

Yes yes I'm certain of it. The community relations staff who is responsible for communicating with the playerbase is too busy fixing the servers to send out a notice. Yep.. that makes perfect sense. I wonder what the systems guys are doing while that is happening..they must be in charge of sandwiches.

what kind of notice do you need? want me to hold your hand and tell you the servers arent working properly? what do you want them to tell you that you dont already know? get over it.

-Simnir RP Server

[DocSavag]

what kind of notice do you need? want me to hold your hand and tell you the servers arent working properly? what do you want them to tell you that you dont already know? get over it.

-Simnir RP Server

I don't KNOW that they are aware of it. I only assume that they are because they keep taking a couple of the servers down and putting them back up again. Could be crashing over and over without anyone knowing about it for all I know.

Its called customer service. Get over the fact that some customers expect at little of it.

[Chae668]

I don't KNOW that they are aware of it. I only assume that they are because they keep taking a couple of the servers down and putting them back up again. Could be crashing over and over without anyone knowing about it for all I know.

Its called customer service. Get over the fact that some customers expect at little of it.


well.. lets see.. if you read all the posts instead of reading just this last page, i would assume you knew that its just not your server, it is pretty much everyone. with that said, i have a 99.9% hunch that they know that the servers arent working properly.

but, if you feel better, i can put some in game money on it. whatever stops you from whining somemore.

[DocSavag]

well.. lets see.. if you read all the posts instead of reading just this last page, i would assume you knew that its just not your server, it is pretty much everyone. with that said, i have a 99.9% hunch that they know that the servers arent working properly.

but, if you feel better, i can put some in game money on it. whatever stops you from whining somemore.

I've read several posts on several different forums. I know it isn't my server. I'm more than 99.9% sure they know about it. That doesn't change the customer service obligations that an MMO has. You don't feel they owe any commlunication and that is fine. Stick to voicing your own opinion and stop worrying about my opinion.

As for stopping me from "whining somemore" you're free to stop reading it at any time. I'll continue to provide my feedback on the offical "unofficial" forums.

[mike3486again]

wow you guys are silly. Yeah to let you guys know A member got in to the chat and saw a GM said that they were bringing down server due to log in issues. So they are aware of the problem.

[AilsaN]

I don't KNOW that they are aware of it. I only assume that they are because they keep taking a couple of the servers down and putting them back up again. Could be crashing over and over without anyone knowing about it for all I know.

Its called customer service. Get over the fact that some customers expect at little of it.

Ok read this post from Grayknight:

http://www.silkyvenom.com/forums/showthread.php?t=7530&page=4

NOW are you satisfied that they know?

[AilsaN]

Also, they did just update their main page:

http://www.vanguardsoh.com/index.php

[DocSavag]

Ok read this post from Grayknight:

http://www.silkyvenom.com/forums/showthread.php?t=7530&page=4

NOW are you satisfied that they know?

*sigh*

You guys do get that its the principle right? I knew they knew about it the second they took the server back down to do something about it because I happened to be on it at the time. The point is that customer service means you keep your customers informed. It means you spend 5 minutes updating a status page that says "Players on Targonor, Florendyl...etc..." are experiencing login issue. We are looking at the issue No ETA. That frees everyone to move along with their lives and not waste time trying to find out what the problem might be or if it is on there end or if others are having the issue.

Its just really about what your standards are for MMO customer service. Either that or how much of an apologist you are for a game company.

[DocSavag]

Also, they did just update their main page:

http://www.vanguardsoh.com/index.php

Better late than never my only complaint about that notice is that its a little vague..but since it does qualify as finally some official notice its better than the silence up till now.

[Chae668]

*sigh*

You guys do get that its the principle right? I knew they knew about it the second they took the server back down to do something about it because I happened to be on it at the time. The point is that customer service means you keep your customers informed. It means you spend 5 minutes updating a status page that says "Players on Targonor, Florendyl...etc..." are experiencing login issue. We are looking at the issue No ETA. That frees everyone to move along with their lives and not waste time trying to find out what the problem might be or if it is on there end or if others are having the issue.

Its just really about what your standards are for MMO customer service. Either that or how much of an apologist you are for a game company.

no, its about you thinking the game has to revolve around you. dude, let it go. it has nothing to do with principle. it has alot to do with common sense.

[Taly]

The irony of this thread is that all those whining about there not being an official forum to complain on are just providing an example of why there is no official forum.

[Kaellis]

*Hands Kaellis a goblet full of the finest brew in the tavern* Enjoy! :D

Hehe thanky!

/cheers!

In other news, I'm having fun fiddling with my sig :D

[DocSavag]

no, its about you thinking the game has to revolve around you. dude, let it go. it has nothing to do with principle. it has alot to do with common sense.

Dude..I'm expressing my opnion..you are spending your time trying to stop me..use some common sense of your own..am I likey to care what you think about my opinion enough to stop saying it?

[DocSavag]

The irony of this thread is that all those whining about there not being an official forum to complain on are just providing an example of why there is no official forum.

Yea cause you reading it here is better somehow?

[Chae668]

Dude..I'm expressing my opnion..you are spending your time trying to stop me..use some common sense of your own..am I likey to care what you think about my opinion enough to stop saying it?

i let it go a long time ago. but it seems like your opinion is the only one aloud. plus, you just try getting your last post in. im done now, respond or not. 2 pages of immaturity on your part is enough for me.

[DocSavag]

i let it go a long time ago. but it seems like your opinion is the only one aloud. plus, you just try getting your last post in. im done now, respond or not. 2 pages of immaturity on your part is enough for me.


So you responded to tell me you aren't responding any more? An to call me immature? I'm hurt.. really..

Blast that sarcasm generator keeps getting turned on..

[mike3486again]

well...i think you guys both have good points....Customer service is always a good thing to have top notch....but then again they dont HAVE to have great customer service...and they dont HAVE to inform us about anything....and also there Customer service from my experince so far with them is Great. And ill end it for both you guys and put the last post....you guys tied =). Gratz. See you all in Vanguard hopefully tonight.

[Erumos]

Wow, come one guys... Everyone has their own opinion. One thing I've learned reading forums for years... Don't argue.. It's just a waste of space.. It's not likely your going to change anyones opinion or views on the topic at hand.

Do I think there should be official forums, yes. But it does not matter what I think. But as long as the Devs can communicate with us via vanguardsoh dot com I am ok with it.

So like it has been said. This is pre-release. The game is still new. There will be bugs, there will be down time... But as long as they are making it a better game, that's ok. Everyone should just be happy that they have gotten a chance to play the potentially best MMO to date.

I would like to get back on my server too, but instead of sitting around here waiting impatiently letting my temper build up, I am going to go work on my car and clean my room up a bit. I am sure most of us have been playing a good portion of the day, now is a good time to stretch, and get some fresh air.

The night is still young, and I am sure the problem will be resolved soon. Now lets all play nice. :D

[mike3486again]

noticed my server says LOADING...lets see what happens!!!

[mike3486again]

back to LOCKED =(...o well.

[Taly]

Yea cause you reading it here is better somehow?

Yes, it is. Because here it is the exception while on official forums it is the norm.

[AilsaN]

Elrar just posted this:

http://www.silkyvenom.com/forums/showthread.php?t=7569&page=2

[elikal]

Downtime + MMORPG = Nothing new
Downtime + MMORPG within month of launch = Totally expected

Seriously, it sucks but its not a BIG deal. Stretch. Eat.

I would get FAT over all the eating.

[elikal]

*sigh*

You guys do get that its the principle right? I knew they knew about it the second they took the server back down to do something about it because I happened to be on it at the time. The point is that customer service means you keep your customers informed. It means you spend 5 minutes updating a status page that says "Players on Targonor, Florendyl...etc..." are experiencing login issue. We are looking at the issue No ETA. That frees everyone to move along with their lives and not waste time trying to find out what the problem might be or if it is on there end or if others are having the issue.

Its just really about what your standards are for MMO customer service. Either that or how much of an apologist you are for a game company.


Couldn't have said it better. Thats all I really ask, some quick info what is going on ATM of the prob, not hours or days later. Just place some student into a desk and let him post the more recent things whats going on.

[mike3486again]

any luck for anyone?

[Vivere]

Still says Florendyl is down for me. Been unable to log on since 8 hours ago, just like everyone else. So still no luck. Good thing I have a guitar!

EDIT: Server is now UP and I'm in game!