Originally Posted by Elidroth_SGO
I have spoken to the GM's (last night) and upon confirmation that you should have it (by completion of step 3), they will give it to you until this issue has been fixed.
It is a shame that the reason I left the game in the first place was due to so many bugs and issues around quests etc. Where this issue is reported in April and now 8 months later the same issue/bug exists. I click on the crystal. Completed the quest I was on turned in and then was told to take the smooth stone I have looted to this other NPC. The stone didn't go into my inventory as I has already read this post before I tried to complete the quest.
Since comming back on the Free access, I have made so many bug reports and had crashes from clean fresh installs, fallen through the world, getting killed when nothing hits me. Not only me my wife has had the same issues on a different machine.