Trion - You guys really are amazing.
I bought the RIFT CE, and as such because of some silly law about plastic and cancer I couldn't get a USB pen shipped with the box, they gave me a choice of two months gameplay with some additional items (gems for weapons), or a replacement USB key.
I sent off for the key, and Trion dispatched it from America and it arrived. It worked flawlessly, then I left RIFT and the USB key was forgotten about (As I didn't need it, it just looked cool!)
Well I opened up a package with interest the other day, I hadn't sent off for anything. Well it was from Trion, apparently the USB keys were not functioning as quick as had hoped as such they automatically re-sent new, improved flash drives to all those that wanted one.
That's great customer service, God bless you Trion and thank you (It's actually a rather nice key, nice 'n quick, running a persistent Ubuntu distribution from it, trying to get OnLive to function in W.I.N.E)