[andolyne]

I have occasionally had an issue with being unable to log in my main. It's happened twice, both times he was logged out in Temple of Dailuk (but don't know if that is relevant). Basically it looks like it's connecting, but then drops straight back to character selection.

I've also had times when I've been unable to zone into a particular chunk (it drops back to the character selection screen).

So last night I was due to play with my regular group, but couldn't log my main in... very frustrating. I petitioned it, but hadn't heard back in time, so I got a friend to log in on my account (on a difference PC)... and he was able to log my main in. Very weird. So I thought maybe it had been fixed, and tried logging in, but still wasn't working for me. I had my friend log in again and he moved my character to the next chunk (Ahgram). I was then able to connect. Hmmm strange.

So I logged in and attempted to zone back into Temple of Dailuk, but it dropped me back to the character selection screen. I could log back in, but was still in Ahgram.

What's the point of all this? Well I haven't found a solution, except that if you have the problem, find a trusted friend or another computer trying logging in. I think tonight I will re-install the game in a difference directory and see if it's something to do with the files.

I think it must be something to do with my computer, rather than the game, and that's the weird thing. It also seems that being unable to zone into a chunk and unable to log in a character are actually the same error.

Both times it's happened I've tried running a full file scan to see if that fixed it, but to no avail.

AMD2500
1GB RAM
7600GT running v93.x drivers

I'll let you know if I find anything else. Oh and as an aside... does Sigil have a email address for bug reports?

andolyne

[andolyne]

Ok so I ran into the same problem again today, trying to zone into Ahgram's chunk. I happened to check the VGClient.log file in my vanguard directory and noticed:

--
[02/21/07 09:39:52] INFO: Log: VgPlanet::MoveViewActorToChunk(-14,-11) completed in 1.684000 seconds. (V = )
[02/21/07 09:39:53] INFO: Log: Connecting to SDKVGO-14-16.vanguardsoh.net:10114 (chunk_n14_n11)
[02/21/07 09:39:53] INFO: Log: Browse: SDKVGO-14-16.vanguardsoh.net:10114/Entry.vgr
[02/21/07 09:39:53] NETWORK: DevNet: Game client on port 0, rate 10000
[02/21/07 09:39:53] NETWORK: DevNet: Resolved SDKVGO-14-16.vanguardsoh.net (64.37.176.255)
[02/21/07 09:40:08] NETWORK: DevNet: Connection (64.37.176.255:10114) timed out after 15.000000 seconds (15.000002).
--

Ok so I thought maybe it's a network issue (hence the timeout). So further up the log i see:

--
[02/21/07 09:38:41] NETWORK: DevNet: Game client on port 0, rate 10000
[02/21/07 09:38:41] NETWORK: DevNet: Resolved SDKVGO-14-20.vanguardsoh.net (64.37.177.4)
[02/21/07 09:38:41] NETWORK: DevNet: Client received from 64.37.177.4:10114: CHALLENGE VER=3186 CHALLENGE=1844811944 STATS=0
[02/21/07 09:38:41] NETWORK: DevNet: Welcomed by server: LEVEL=chunk_n14_n10 LONE=0 IP=0.0.0.0 PORT=10114
--

Which I figure is a successful connection to the chunk I originally log into.

So I try pinging those addresses SDKVGO-14-16.vanguardsoh.net and SDKVGO-14-20.vanguardsoh.net. I can ping the second one (the one that I can log into), but get a timeout on the other one. Very interesting.

So I figure I'll run a tracert and see if I can get ayn more info and the result is:

--
C:\Documents and Settings\Administrator>tracert SDKVGO-14-16.vanguardsoh.net

Tracing route to SDKVGO-14-16.vanguardsoh.net [64.37.176.255] over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * ^C
C:\Documents and Settings\Administrator>tracert SDKVGO-14-20.vanguardsoh.net

Tracing route to SDKVGO-14-20.vanguardsoh.net [64.37.177.4] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.1.1.1
2 13 ms 12 ms 13 ms nexthop.nsw.ii.net [203.55.231.88]
3 13 ms 12 ms 12 ms gi3-10.syd-stl-bdr1.ii.net [203.215.2.53]
4 13 ms 12 ms 13 ms te0-15-0-0.syd-ult-core1.ii.net [203.215.20.20]
5 13 ms 12 ms 13 ms 202.139.19.33
6 171 ms 174 ms 170 ms 203.208.148.89
etc
--

So it looks like in the case of the chunk I'm unable to connect to, the connection is not even getting to my router (10.1.1.1) which I don't understand. So I turn off the software firewall and virus scanner, but still no luck.

Any thoughts??

andolyne

[andolyne]

Quick update:

- Resetting my computer doesn't fix it (had to try lol).
- Resetting my router doesn't fix it.
- My laptop (which doesn't have VSOH installed) is also unable to ping that chunk.
- Every time this has occurred so far, I am to log in again after the nightly server restart.

andolyne

[Slan]

The same issues reguarding going from zone to zone (chunk to chunk) have also been a problem for me as well in Thestra where as it will boot me to the character selection screen every time I try to cross a certian area. I even went so far as to reinstall the game twice as well as doing the other steps you listed to see if that would correct the problem but nothing works.

I have sent in 2 seperate bug reports on the matter but have not recieved any word or even read this being an issue in any patch notes/dev chat etc.

It's not that I can't play around being locked out of a certian area but when I set up a group and find out I cant "zone" in to a perticular area while everyone else can (Ruins of Trengal Keep) or can not travel through Lakeview (Silver Lake) to reach New Targanor thus having to back track through the entire southern area of Thestra to reach that place it really does give a new meaning to frustration and the "meaningful travel time"!