Laughable Petition Response

KevinV12000 · 03-30-2007, 01:30 AM

There have been a number of players over the past week, myself included, who have had trouble successfully finishing the starter Hathor Zhi diplomacy quest line due to a bug with the final guard not giving you the packet you need to carry on to Lomshir.

Yes, I'm sure it went fine for you and no problem, but despite your perfect experience, a number of us lesser beings have had problems with this.

So, we played by the rules.

We bugged it and we petitioned it. And we posted constructive threads on it, not defamatory or overly doom laden or insulting, on the appropriate boards.

And the response I get?

"Infortunatelly, there is not thing we can do at this time. Please bug it"

Setting aside the obvious falsity of the statement (oh, there is *nothing*, nothing at all that can be done? Really?), the half-illiterate response is truly a wonder to behold.

Why should players put up with this? And, no, this is not the first bug. I've fallen through the world a half dozen times, once causing me to lose xp down to the nub and imposing a huge repair bill on my warrior. I've CTD numerous times. And through it all, I've been patient.

And the one and only time I have ever petitioned, I get a response from some kid who can barely write standard English.

Yes, yes, I know: your game runs error free at 100 FPS with no crashes. How lovely for you.

I am so frustrated with this game right now, I can't even express it. And I'm a huge fan. I can only imagine what those who could take it or leave it must think.

I need a new hobby.

displeasingreality · 03-30-2007, 01:36 AM

Quote:

Originally Posted by KevinV12000

I am so frustrated with this game right now, I can't even express it. And I'm a huge fan. I can only imagine what those who could take it or leave it must think.

They leave, and continue to do so due to issues such as the one you described above.

And they tell all their friends about the bad experience, thereby further ensuring no new player growth.

If i as in charge of HR at SiGil, I would be seriosuly holding 1 on 1 interviews with every customer service employee right now, and laying down the law. If they need more man power, then have the employee explain why and then get it if necessary. But if these things continue to happen, then they have to be replaced. They no have no other option, if they truly want this game to succeed.

Parallax · 03-30-2007, 01:55 AM

Yeah man, I have never, nevar! made a typo, thats terriblly unprofeesional! lik omg!

Ominous · 03-30-2007, 02:48 AM

Quote:

Originally Posted by displeasingreality

They leave, and continue to do so due to issues such as the one you described above.

And they tell all their friends about the bad experience, thereby further ensuring no new player growth.

If i as in charge of HR at SiGil, I would be seriosuly holding 1 on 1 interviews with every customer service employee right now, and laying down the law. If they need more man power, then have the employee explain why and then get it if necessary. But if these things continue to happen, then they have to be replaced. They no have no other option, if they truly want this game to succeed.

Good idea except for the fact that Knights aren't employees, and I would bet he talked to a Knight, not a GM.

Vryce · 03-30-2007, 02:56 AM

Sorry about your poor experiences in game, man. I'm glad you posted this here. Everyone was starting to think the game was getting better. Glad you're here to show us it has CS representatives who make typos now. Oh...and bugs. Almost thought for a second that there were no bugs left in the game.

Caldis · 03-30-2007, 03:10 AM

I sympathise with your problems and do know the frustration of bugs ruining the experience. I had enough deaths caused by bugs in the first few weeks to know what that's like.

Having said that a petition is not the way to try and correct the problem. I'm not sure if it still comes up but there was a message that came up saying petitions will not help with bugs and quest problems. The only way to get any action on those is to /bug them and wait for the next patch, or the one after that.

Vauhs · 03-30-2007, 03:23 AM

At least you can log in!

http://forums.station.sony.com/vg/po...?topic_id=7289
http://forums.station.sony.com/vg/po...?topic_id=7162

Ther are a few other threads like this around with the DREADED
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Chayce · 03-30-2007, 03:36 AM

Man that's sloppy. If I see someone on the helpdesk I manage doing that, I pull them up and tell them to try to be a little more professional. Infact we have a standard that says how we should be addressing our customers. Spell check is nice too! Oh and I am an advocate of standard responses - so long as they are informative and not a brush off. Take it from someone who deals with this every day. Consistency in customer service and the customer experience is the absolute hardest thing to achieve when you are trying to get *people* to do it.

And trust in the fact that not every person on a helpdesk will have English as their first language. Or that they have been there longer than a couple of weeks, or will be there longer than a few months. That is simply the nature of the Helpdesk business. And like it or not, SOE and Sigil Customer Service, the people sitting at the receiving end of your petitions and ingame rants to CS, are simply helpdesk employees like any other helpdesk employee that you might speak to at your electricity or telephone or internet provider.

Quote:

If i as in charge of HR at SiGil, I would be seriosuly holding 1 on 1 interviews with every customer service employee right now, and laying down the law. If they need more man power, then have the employee explain why and then get it if necessary. But if these things continue to happen, then they have to be replaced. They no have no other option, if they truly want this game to succeed.
Today 03:30 PM

If you have ever managed a helpdesk, you would realise what an impossible task this is. Unless the helpdesk you manage is in some 3rd world country where employees have nothing but scripts to work with, no workers rights whatsoever and get paid a pittance to have some officious little manager crack the whip over them if they so much as breathe in the wrong place in their script.

displeasingreality · 03-30-2007, 03:43 AM

Quote:

Originally Posted by Chayce

If you have ever managed a helpdesk, you would realise what an impossible task this is. Unless the helpdesk you manage is in some 3rd world country where employees have nothing but scripts to work with, no workers rights whatsoever and get paid a pittance to have some officious little manager crack the whip over them if they so much as breathe in the wrong place in their script.

Hey man, rashid, raj, arjan, roshni and sunitha voted me cs office manager of the year!!

Chayce · 03-30-2007, 03:57 AM

Quote:

Originally Posted by displeasingreality

Hey man, rashid, raj, arjan, roshni and sunitha voted me cs office manager of the year!!

LOL!