Any Sigil GMs or persons of influence with Sigil that could help with this issue, please, please assist.
Here is the email describing the issue that I have sent to firstname.lastname@example.org
To date I have had no response on this issue except an in-game mail telling me to send and email to customersupport.
I'm still waiting on a response to this issue.
I have filed in-game petitions with no direct response from a GM in-game, one did send me a game mail instructing me to send CustomerSupport an email.
I have sent you not just one but a couple of emails using different means available as well as this direct email address given to me by TSR-GarethC.
I am following up because I am concerned that this issue is not being addressed when it can be very quickly resolved.
The issue again:
On Wed. May 2nd, at approximatly 12am., I was completing my last quest for the ShadowHound mount series. I had in my possession the Mastered Shadowhound, Used Shadowhound trap. The quest giver told me to purchase a saddle from him as a quest requirement and then speak with him again.
At the point I clicked and purchased the saddle that very precise moment, the game briefly flashed a loading screen then dropped me to the character selection screen.
I logged back in immediately and checked inventory. I had the saddle I just purchased but both the Mastered Shadowhound and the used Shadowhound trap were gone.
The quest giver shows a blue quest shield and checking him, he shows that I have completed the saddle requirement for the "Riding a Shadowhound" quest but that I am missing the Mastered Shadowhound.
I cannot complete this quest as I'm effectively stuck in limbo.
Please restore my Mastered Shadowhound so that I may complete this quest and finally receive my very hard earned Shadowhound mount.
Station Name: shadowraaf
Date/time: 5/2/07 approx. 12am.
This is an extremely frustrating situation to be in and I don't want this to be a reason that I cancel my subscription.
Please resolve this as a high priority issue or at the very least send me an email response notifiying me that you have received my issue, that its being looked into with and ETA of resolution.
Thank you for your assistance with this matter.
Any assistance the community could provide would be greatly appreciated.