EU-server always down WHY? & NO Collectors Edition in UK WHY?
Mod you may want to move this to GD sorry that's where I meant to post it.
Now we have had a patch and most of the US servers are again up but guess what....Yup you got it EU server still down again and we are not even at the launch date yet. But this is just a small problem as many more emerged during this day, many of the people in the UK who have supported Sigil and hung in there through thick and thin are being slapped in the face yet again. Why I hear you ask?
Well all you good people who went out of your way to pre-order the collector edition will not be getting it for at least 9 to 10 weeks from any where in the UK as they are not even ready according to sources from GAME UK. This is what will happen if you pre-ordered and used a loyalty card, you have to go to your local store and the representative who took your order will call Game Customer Services for you and provide evidence by way of till number ECT.
Then you can either re-order a copy of the collectors edition which they advice could at least take 9 to 10 weeks to be delivered. Or you can take a normal copy for free. GREAT I HEAR YOU ALL SHOUT!!! Well no because they will not give you a copy which game shops will have in stock you will have to have your details sent to Sigil/SOE who will some time in the future send you out a free copy of vanguard normal addition which could take anywhere from 7 to 10 days and may be more depending on the representative who deals with your case. So do not expect to be having it for Tuesdays start day.
So basically we are in the lap of the gods, when I suggested to my local games store manager that he should contact his Head office and try and get Sigil/SOE to arrange a digital download he said he would try to get someone to recommend this idea but said the chances are that this would not even be considered due to the many problems there have been trying to get the game to shops in the short time they had and they are not in a position to advice Sigil or SOE what to do.
I got the impression that this idea would not get off the ground because GAME would not get their money for the product they have to re-order. So now if some nice person from Sigil would like to may be enlighten us on WTF has gone wrong it would be much appreciated.
Having had time to think long and hard while the servers have been down, I do understand that no game comes out without teething problems but like I posted the other day I saw the problems before we got our EU server and I believe they will get worse. When you took down the US servers it seemed everyone came to the EU servers to create character and that made them even worse. I see this going to be the problem in the future so I wish you guys at SOE+Sigil the best of luck trying to find a solution.
But having committed my hard earnt money to pre-order and been left disappointed I feel ripped off and annoyed that I supported you in beta and defended stoutly on the vg forums just to be slapped in the face like this, I feel so let down. So I will let Tuesday come around and then I will see the out come of the phone call to USA and decide weather I will be a part of VG or not.
Have any of the people in USA or any where else had the same feed back about the collector’s edition as we have?
I also remember seeing the picture of the collector’s edition on the VG website the other day declaring this is for you!!! I felt all warm inside. GOD HOW GULABLE, YEAH RIGHT thanks for that BRAD nice one mate and we all believed you too.