[Ombe]

I'm going to go post (again) in the SOE tech. support forums since none of my petitions are getting any responses but...

I've tried to tolerate the myriad of bugs, issues, etc. etc. and even though all my friends quit, I thought I'd play and convince them to come back eventually.

Well, now my character seems to be literally stuck between two states - one where he was level 16 and another where he is level 17. I have screenshots with timestamps (using /time in game in chat window) less than 2 minutes apart, etc. (see below).

I play on the RP preferred server and had quite a few people with me tonight in groups who saw me at 17 and I'm almost half way to 18.

But suddenly it will just throw me to the character selection screen. I log back in and I'm in a different part of the world back at 16. Log out and come back in, back at 17.

Needless to say this has erroded all confidence in the game for obvious reasons. I think the only thing worse is getting no response at all, even a "we're busy, we will get to you _sometime_ soon" or "we know about the issue, don't play until we correct the data integrity issues on our servers", etc.

I can't find a number to call but if no support via my email/positings on tech support forum/petition, it's time for me to hang up my boots on this one and wish you all good luck.

BTW, anyone know what their support number even is? I can't find it, even in my game box.

I think my days of trying to defend this game are slowly drawing to a close

I've tried to have a really good attitude and keep my hopes in stride but I think something clicked the wrong way now for how I feel.

If this happens to you, don't spend any more time playing because you are basically losing your progress in both scenarios (either time warp).

[Shawnsan]

Originally Posted by Ombe

I'm going to go post (again) in the SOE tech. support forums since none of my petitions are getting any responses but...

I've tried to tolerate the myriad of bugs, issues, etc. etc. and even though all my friends quit, I thought I'd play and convince them to come back eventually.

Well, now my character seems to be literally be stuck between two states - one where he was level 16 and another where he is level 17. I have screenshots with timestamps less than 2 minutes apart, etc. (see below).

I play on the RP preferred server and had quite a few people with me tonight in groups who saw me at 17 and I'm almost half way to 18.

But suddenly it will just throw me to the character selection screen. I log back in and I'm in a different part of the world back at 16. Log out and come back in, back at 17.

Needless to say this has erroded all confidence in the game for obvious reasons. I think the only thing worse is getting no response at all, even a "we're busy, we will get to you _sometime_ soon" or "we know about the issue, don't play until we correct the data integrity issues on our servers", etc.

I can't find a number to call but if no support by tomorrow via my email/positings on tech support forum/petition, it's time for me to hang up my boots on this one and wish you all good luck.

Anyone know what their support number is?

I think my days of trying to defend this game are slowly drawing to a close

I've tried to have a really good attitude and keep my hopes in stride but I think something clicked the wrong way now for how I feel.

If this happens to you, don't spend any more time playing because you are basically losing your progress in both scenarios (either time warp).

*yikes* I'd have cried rollback if they weren't only 20minutes apart and I know the servers were down for longer than that when they brought them down!

[Chae668]

its cause your a gnome. they sneaky. bite ankles, hide behind trees or the littlest of pebbles.

[vixxxen69]

Don't worry a few nights ago i logged on with a character from Gulgeroth and was on my Thoridin server(PvP), same named character from a PvE sever, i actually killed a few people. logged on this morning and my character was back on Gugeroth, i am sure you will log back in after next server reset and things back to normal.

[Ombe]

Originally Posted by Shawnsan

*yikes* I'd have cried rollback if they weren't only 20minutes apart and I know the servers were down for longer than that when they brought them down!

I couldn't. My confidence would be far too eroded.

I've done my part trying to support them. Will be interesting to see how it's returned I think that will decide if my continued support is warranted...

BTW, I build software systems for a living (business, not gaming). What scares me most is trying to understand their data model and system architecture that could allow this to possibly happen. The only thing that makes sense is they are having an issue with live-live replication and each time I log in, it's hitting one instance or another.

And I mean I can literally log out, log back in, and I'm toggling between 16 and 17. This isn't like I lost some work or got rolled back and that is that. I'm literally bouncing every 5-10 minutes between level 16 and 17 snapshots. It's quite a scary bug to be sure.

*sigh*

[Isobel]

The same thing happened to the tank in my group tongiht. He Lost his connection and when he got back he was back at Neemsong, we were in The Hive and he'd lost 40% of his XP.

[Elrar]

Hey folks,

We're aware of this issue, however, characters are not actually losing data, they just seem to be reverting to a previous state, however, and foward progress made on the character is still available.

Generally relogging or restarting your computer will fix this issue. We're working on a permanent solution now.

Thank you for your patience

[kingofsleep]

Exacly the same thing happend to me. Logged off, logged back on later, I was exactly where I was when I logged out last night. Same place, same XP, same possessions. All that work and all that shiny new armor; gone. I could almost cry.

[Ombe]

Originally Posted by Shawnsan

*yikes* I'd have cried rollback if they weren't only 20minutes apart and I know the servers were down for longer than that when they brought them down!

Originally Posted by Elrar

Hey folks,

We're aware of this issue, however, characters are not actually losing data, they just seem to be reverting to a previous state, however, and foward progress made on the character is still available.

Generally relogging or restarting your computer will fix this issue. We're working on a permanent solution now.

Thank you for your patience

Thank you for a response!

Just for the record, I've been testing things. I can literally log in and out and with 100% consistency (I've rebooted also numerous time), it literally toggles me from 16 to 17 each time.

The part that is the same is that the inventory, quests etc. are the same between the two "states" but the XP and level are different. I forgot to check skills so I cannot comment on that but I guess if this is a known issue and forward progress will be kept, I'm happy.

At least in my instance of toggling back and forth, I'm not sure which personality to play and which is kept but for now I'll go spend time with the Fiancee before I get more aggro there.

For the record: THANKS for the quick reply. I really appreciate it and I'm sure others who might have the same data issue will appreciate as well.

[GelatinousOwen]

How are bugs this serious around a week after launch? Has anything this serious happened in eq2 or WoW at launch?

[MLecl0001]

Originally Posted by GelatinousOwen

How are bugs this serious around a week after launch? Has anything this serious happened in eq2 or WoW at launch?

I dont know about the EQ2 launch, but I do about the WoW launch. I will tell you that even if there was a bug this bad at WoW launch no one would have known anyways because no one was playing because the servers were down so much.

[Isobel]

Originally Posted by GelatinousOwen

How are bugs this serious around a week after launch? Has anything this serious happened in eq2 or WoW at launch?

Yes. The looting bug that stopped your charcter dead while bent over unable to do anything while mobs ate you at WoW launch springs to mind. The exact same bug as this current one wherein you would log on and have lost a level or, as in my case, three. It's early days people. It sucks but it's common in MMOs.

[Bounder]

Heh, yeah, first week of WoW I got a gutache one day watching an entire guild go sliding by down the road and into town all bent over in the loot pose, it would have made a great video A couple of them were sliding around on the ground as corpses, dead but able to travel, all kinds of things can happen with these games unexpectedly.

The good part is communication, just hearing that something is known and they are whipping the gnomes to work hard on it helps greatly. Order more pizzas for the gnome debuggers, long shifts ahead!

[dhakkel]

EQ2 was just as bad. Groups aggroing from miles away, running through trees and mountains to get at you, running at 500% (making running away impossible), and if you finally do kill them not being able to loot them springs to mind.

And I love how that WoW bug is still in game sometimes .

So yeah, all mmos have bugs just this terrible. I thought people knew not to play new mmorpgs if they weren't ready to lose all their progress at the drop of a hat ?

[Isobel]

Also, aggro FISH! Fish that would follow you on land to the zone line.

[Greydog]

Same thing happened to me last night with a newly created character. It wouldn't let me stay logged in and when I did log in it would randomly put me at some point I had reached in one of the previous login try's.

SV ...maybe you could point a dev to this thread!

[Fozzik]

Originally Posted by Greydog

Same thing happened to me last night with a newly created character. It wouldn't let me stay logged in and when I did log in it would randomly put me at some point I had reached in one of the previous login try's.

SV ...maybe you could point a dev to this thread!

That would be Elrar... he's a Sigilite (notice the green name) and posted on the first page. Sigil is aware of the issue.

[imready2go]

Originally Posted by Isobel

Also, aggro FISH! Fish that would follow you on land to the zone line.

I forgot about those fish. That was actually funny rather than gamebreaking though - watching people run across the countryside with fish snapping at their heels.

[Swayde]

Originally Posted by Isobel

Yes. The looting bug that stopped your charcter dead while bent over unable to do anything while mobs ate you at WoW launch springs to mind. The exact same bug as this current one wherein you would log on and have lost a level or, as in my case, three. It's early days people. It sucks but it's common in MMOs.

The loot issue really was not a bug. It was piss-poor planning that resulted in inadequate hardware to support the demand.

As far as the same bug that the OP posted on...well I was in WoW for beta and at launch and I never heard of it. It must have been very isolated or the forums would have been flooded and with the lag and downtime there was plenty of time for forum surfing.

For Vanguard, it was to be expected. Everyone I know knew that playing at launch was essentially paying for and playing the next phase of beta. I sympathize with the OP. It's a scary bug to be sure. I probably would have cried as someone else mentioned too if this happend to me. As it is, some of the other bugs have been hindering me enough to make me want to reconsider my future investment, but the bottom line is that this is a fun game inspite of the bugs. Hopefully it makes enough revenue for the team to remain working on it as steadily as they have been to fix everything and then start to add in more of the features that didn't make the cut for release.

[Clavain]

Of course in Vanguard we have mutant fish that walk and land and really will chase you down over the landscape!

I had a similar issue to this last night. I was not stuck between two states but it sounds like a related problem. I died and when back at the altar it said I had no corpse to retrieve even though it did show on my map. I was then cut out to the character selection screen. I logged back in but was in a completely random place in that area between two rocks with no invulnerability timer and some bone walkers killed me. I tried again at the altar to get my corpse and it pulled an empty corpse to me. Not good since all my items were still missing. It then cut me back to character select again and I relogged and my tombstone was still on my map from where I died the first time so I went after it with the help of two anklebiting gnomes. I'm never going to live that one down. *sigh* But the tombstone was not where specified on the map and where I had actually died the first time. Soooo my items are still gone, I petitioned it, hoping they can do something as I lost all my newbie diplomacy reward items among other things

Also... after my first or second death, I forget which now, my skin changed from the black leopard Kura skin to the tiger one. This has happened before once or twice since launch and usually a recall or death will fix it. Oddly enough, this time around, it had actually changed on the character select screen as well and needed to be switched back.

Anyways, thank you Sigil for working so hard to get these things fixed and please find a way to return my meager possessions to me =)