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The dev tracker is no longer actively scanning, however you may continue to browse the archives collected over the past several years here. Please remember that these developer posts are taken out of context, so beware of any silky venom being spewed forth.

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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
Jul 14, 2006 - 11:40 PM - by Aradune Mithara
Quote:
Originally Posted by Zilo
For all you know they have been invited already. You may just have not been one that got invited. Since after all the NDA does specify that you are not to tell anyone. The people who are getting in on the CGM key are most likely not going to get in and turn around and say it just to get banned.

Zilo

To be up front, nobody has been invited into beta 2.5 for quite some time. We need to make the transition over to SOE servers, front-end, patcher, etc. which should be happening in the next week or so. Then we will move beta 2.5 players over to the new set up for a week or so and make sure all is good. Then we will launch Beta 3 which will include a lot of people from both pools (the message board pool and the CGM pool). And when I say a lot, I mean thousands.

And it's not just about getting the SOE stuff ready that we need to accomplish before starting beta 3 -- we are also making ready ships, turning on part of Qalia, finishing a revamp of Diplomacy, and finishing up some major optimizations aimed at medium settings (what most testers will use) so FPS won't be nearly the problem it has been in earlier betas.

Also of significant note is the ability for beta testers to invite groups of friends and guilds into beta 3 -- we really need to get critical mass on one server ramping up as well as community (and then when that is in place, the player driven economy should start to form).

All of this is happening fast, and like I put in the FAQ, I think beta 3 will start by the end of July. If it slips into early August I will let you know, but I don't see any signs of that happening at this point. The team is really getting a lot done preparing for Beta 3. Tweaked systems, higher framerate for average gamer machines, easier access via SOE's front-end and patcher, most quests focused on levels 1-35, many UI changes and much work on the newbie experienece (which includes UI mods as well as quests that intro you to the various spheres of gameplay), and much more.
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 04, 2006 - 05:40 PM - by Aradune Mithara
Quote:
Originally Posted by CGMSteve
Just in case anyone is curious, I didn't mean to imply this at all.

Thanks Steve -- didn't think you did
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 04, 2006 - 04:40 PM - by Aradune Mithara
Quote:
Originally Posted by Loampounder
Whoa, Head Dude, aren't we still in beta2.5? Did you say that the magazine beta would be the final closed phase? Has that changed? I expect beta3 to start soon, but Sigilquest lore states that Beta3 will be the longest phase (i.e. months). I may just be a naive newb, but it sounds like schedules have changed.

No, we will start pulling from all pools, including the magazine pool, for phase 3 (and even possibly the very end of phase 2.5) depending on our needs, and this will likely not be long after E3.
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 04, 2006 - 03:40 PM - by Aradune Mithara
Quote:
Originally Posted by Mishkel
"Next, if you’re at all literate (which is questionable when it comes to some of you), you really, really want a subscription to Computer Games Magazine. Those guys are the definitive voice when it comes to putting an intelligent spin on the world of gaming."

Personally I haven't read the magazine since I worked for Chips & Bits in Rochester VT and that was in 1991/2.

My first experience was when it was called: Computer Games Strategy Plus.

Which at that time was run out of some where in the UK area and we advertised in it.

Later we ran the subscriptions because at some point Chips & Bits bought out the magazine. Sometime after I left the owners (was a husband/wife) sold the company and I suppose that is how the people that currently run it ended up with it.

Anyway I'll agree with the fact that when I did read it, the magazine was interesting. All the employees were given free issues each moth.

To this actual topic I don't think it was something that really belongs here. I made the mistake of bringing this up myself in the off topic forum. Then I moved on because it really didn't matter to me.

I don't think Brad should have ever told a potential customer that they were not what this community needed or wanted. This is not professional and not something a company officer should ever say to a customer. That person expressed a view point that is very valid. If you want to foster a good community then you work through issues. You do not stoop to the point of calling names and saying I think you should leave.

I belive that the wording from CGM saying "skip to the front of the line" is beyond having to be worded a better way. If the only people in that line were magazine promo people... there is no line to skip. In that sense it gives the premise that you are skipping ahead of people who signed up for beta. It in fact says:

There is no need to put in an application and hope you'll get chosen to participate; you skip right to the front of the line.

This obviously does not say you will instantly be able to download the client. It does imply a good many things. I actually took Logic classes when I went to college. Anyone who says they can't belive how people read into it or that they aren't literate. Should perhaps go take a few logic classes..

A beta is only a beta. Its a very short time relatively leading to a live game. I personally did sign up but I don't really care if I get in. The point is to have a stable (as it can be) game at release that will go on for years.

With that in mind I fail to really see most of the arguements in this thread as being valid.

I agree that the magazine wording should have been much clearer. This however, really has no long term effect.

What bothered me the most in this entire thread was... Brad telling someone that in my mind had a valid point. He didn't want that person as part of the community.

If you cannot voice valid concerns without being told you are not wanted. Then this is not going to be a community building world.

That is in fact the only thing in this thread that really bothered me at all.

Is that how most of you feel really?

Should I remain silent when someone calls people whom I know and are good people and people of integrity 'lying sacks of crap'? Do you want Nick and other Sigil moderators to stand by and do nothing when board posters start calling each other names like this? Should we all not, including me, attempt to set a high standard for the community we want to evolve around this game? Should I remain silent because this person is a potential customer?

These are great questions. Undoubtedly, there will likely be some disagreement.

This has been one of our tenets from the very beginning, when we put up our FAQ quite a while ago:

-------------

5. The collective long term happiness of the playerbase and therefore the overall health of the game is always right.

(This is in reponse to the assertion that the 'customer is always right'. The assertion is correct, but since players are in a world shared by other players, the needs of the many outweigh the needs of the one or the few; likewise, what is good for the game long term takes precedence over the short term, in that it's in both the developers and players interest that the game retain its long term health).

-------------

I think my reaction was in line with the above assertion, except I wasn't trying to protect the long term health of the game, but rather the community that has formed up so amazingly before the game is even out.

I do absolutely try to stay out of volitile situations on the boards -- that's what Nick and the moderators are for. In this case, I broke that rule of mine and spoke up (as I have on occasion, both here and on other boards). While I don't question my motivation (to protect the community), I may question whether in my role as both CEO and the primary spokesperson for this game I should have let somebody else handle the post and remained silent myself. I don't know. I am giving it serious thought, that is for certain.

I'm here to promote this game, this community, to answer questions, to be up front with you all, to manage expectations... to clarify news when its released and can be interpreted in different ways... I do a lot of things here, but no, I am not nor should I be a board moderator.

Thoughts?
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 04, 2006 - 03:40 PM - by Aradune Mithara
Quote:
Originally Posted by CGMSteve
If we sell 300,000 copies of the magazine this month, money hats for everyone! And I'm retiring to Bermuda.

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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 04, 2006 - 03:40 PM - by Aradune Mithara
Quote:
Originally Posted by zheron
Actually, Brad you yourself insuated they were lying in a previous thread. You said:

http://www.vanguardsoh.com/forums/sh...&postcount=337

Now you tell a customer that you don't want them as a customer for calling the same magazine liars? Seriously... is he that off base? I think he's understandably upset, and had every right to say what he said. Maybe you didn't like the way he said it, but can you really blame him? He's angry and feels ripped off. People that feel that way generally don't say, 'Hey... I'm mad at you so I'm gonna go sulk for a while'. They (like CGM) use verbage to fulfill an objective. In CGM's case it was to sell magazines... in this guys case it was to let you know he was pissed. Telling him you don't want him as a customer is adding insult to injury.

Anyway... Call it 'sales language', call it 'fluff', call it whatever you like... It was misleading, and you all knew it was misleading before you printed it as CGMSteve has already indicated, but you printed it anyway because you didn't want certain language suggesting there could be delays. That unless I am mistaken is the very definition of a lie....

So, basically your lie blew up in your face and now your upset that some of your customers aren't accepting your appology.

Sorry, but your post to this guy kinda ruined the appology for me....

I think we should have worded it differently when we were made aware of the wording, and therefore took responsibility and apologized that we were not more diligent in reviewing the verbage. It was an oversight, it was *not* to hide that there might be delays. I have always been upfront that we don't announce beta phase dates and the like because the dates may change. Steve may have interpreted our oversight when reviewing the language as a desire on our part to hide that there might be delays, but he is incorrect in that assumption. We had and still have no date we can announce as to when that phase of beta will begin (although I can now say it will be shortly after E3) and I have always been up front about that sort of thing and am straight up to you guys when things take longer than what was planned (e.g. delays).

I still maintain that I don't believe they meant to mislead anyone, but rather that they used 'sales language' as you put it to hype the opportunity. Again, we should have caught that and asked them to re-word things, and we didn't -- that's our bad. I don't consider, however, their motivation or wording a lie meant to deceive. Nor do I consider our error in not correcting the verbage a lie on our part, though it was certainly a screw-up, an oversight, and again, I apologize and we take full responsibility for it.

The problem I had with the other poster was with that person calling them 'lying sacks of crap' -- if a person believes the language was misleading and expresses that, I respect their opinion and they are free to post their opinions. Going past that and being derogatory to that degree is what I had a problem with. If you equate our oversight with a lie and also feel it should be ok to call people 'lying sacks of crap', then we will have to agree to disagree. If you or anyone else wants to disregard how we have handled community to-date, how up front and honest we have been, our entire track record in terms of how we have interacted with our community on these boards and elsewhere, and accuse us of being liars as opposed to having made an error and not being sufficiently diligent when reviewing that language, you are free to do so of course, but I don't think it adds up.

I would humbly ask anyone who feels that way to remember that a screw up is usually more likely than malice and ask that you also then accept our apology. In fact, in the very first thread about the Vanguard cover that I started, when I read the verbage myself for the first time (when I got my copy of the magazine) I immediately began posting to try to clear up any potentially misleading verbage before the magazine hit the stands (I received an advanced copy).

Choosing instead to believe our motive was to mislead or to be dishonest, despite our track record, is again up to the person.

But I still stand by what I said: I don't think calling anyone 'lying sacks of crap' in reaction to something like this is an attitude that the Vanguard community wants. They can speak for themselves, of course, and they have in this thread and elsewhere already.

In summary:

1. We did not mean to mislead nor lie -- it was not our intention.

2. We did indeed have the opportunity to catch the potentially misleading wording and failed to do so, for which we apologize and for which I will take full responsibility.

3. Knowing the folks at CGM, I don't believe it was their intent to mislead either. Their assertion that we approved the verbage to hide potential delays, if that is indeed their assertion, is in accurate and I feel our track record here on the boards supports my assertion that we straight up with you guys.

4. Even if that is their assertion, I still have major respect for CGM and its people and have known them for a long time and they are people of integrity.

5. I don't think leaping to accusations and using wording like 'lying sacks of crap' is good community. And I also know that we will undoubtedly make errors in the future, being both imperfect and human and also very busy working on this game. So if something like this is going to elicit accusations in the form of calling people 'lying sacks of crap' from a very small subset of the community, then it will likely happen again the next time we screw up. Perhaps this is indeed unavoidable and one could argue I shouldn't therefore have reacted the way I did. Please understand that I am very proud of our community, these boards, how they have worked, etc. If I can manage expectations, be up front with you all, and have the opportunity to explain when something unplanned occurs or when we screw up or whatever and also apologize when needs be, then I think we can continue to have a very productive community. I may be naive here and too idealistic. It is arguable that what we have now cannot last forever, hence our thoughts about shutting down the boards after launch and doing board-based customer relations using message boards owned by others. Somewhere in my heart, however, I hope not. And in the meantime, I'm going to do everything I can to support and encourage the best pre-launch community on these boards as we can.

I don't know if that made sense, and even if it did, you may still disagree, and we may have to agree to disagree. But I needed to say it, to try to explain, and to be up front with you all, because that's who I am, and that's who Sigil is.

thank you,
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 03, 2006 - 10:40 PM - by Aradune Mithara
Quote:
Originally Posted by Leif
Sorry but the way this was handled is lame.

The ads and the magazine LITERALLY say here's a code go start playing - then Sigil *innocently* says "Oh that's for some last minute thing".

One's really not going to be a beta tester at all, just bandwidth weight - no opportunity to really look at the game and submit bug reports - sad.

False advertising too. Never gonna deal with Computer Game magazine again. Lying sacks of crap.


CGM didn't lie about anything and honestly if you feel so strongly as to bad mouth their magazine like that, I'm not sure Vanguard is the right game for you, nor the community we are trying to foster building around Vanguard, making it much more than 'just' a game, but also a home, a virtual world where people don't just play the game but also meet friends, develop very real relationships, get to know people all over the world, etc.
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 03, 2006 - 10:40 PM - by Aradune Mithara
Quote:
Originally Posted by Eachann
I'm not going to dig through the post to find it, but it is NOT for the open beta. Brad specifically said in that massive thread about this subject that the magazine key would get you into the LAST CLOSED BETA phase.

There is no need to buy a magazine for open beta, open beta is... open.

so it'll be a while yet, but you will get into beta before they switch to "open" beta by buying the magazine.

If you get lucky you could still be chosen to get into beta before that (whether you buy the magazine or not).

Actually, more specifically, we have never announced an 'open' beta. There will be no beta where anyone can play the game. There will be, however, final phases of beta that are going to require a LOT of people.
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 03, 2006 - 10:40 PM - by Aradune Mithara
Quote:
Originally Posted by Zataniel
Good post, should atleast create a bigger understanding of the subject.

Yes, thank you
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0 Magazine "Beta Slot" Promo FAQ O F F I C I A L    V A N G U A R D    F O R U M S
May 03, 2006 - 10:40 PM - by Aradune Mithara
Quote:
Originally Posted by CGMSteve
Just to clarify this point, you have it backwards. When preparing this deal/promotion/article, there was a very specific date in mind for the Beta.

The words used to promote the Beta were chosen very carefully, and with the input of Sigil. For example, it doesn't say you'll be granted immediate access to the Beta with the code. It says you'll need the code to download the client, which is true. It's also true that anyone with a code is in the beta. However, the client isn't available for download yet.

Admittedly, that's splitting hairs. Does the wording imply that you'd be able to download it the moment you purchase the magazine? I can understand how anyone would interpret it that way, and regret any confusion. I would have preferred to leave in some wiggle room, but was asked to remove a reference to possible software delays. In retrospect, I should have pushed harder to leave that in.

As for the article itself, I can also understand how that reinforces the "It should be available now!" sentiment. It was written to accompany the testing for a couple of reasons: We'd just done a large, 3-page feature on the game a month earlier. Because of the Beta, it didn't make much sense to do a normal preview and say, "You'll be able to do X, Y, and Z" when in fact you could actually do those things yourself. So we worked with Sigil to create a crafting guide, and to give some journals that would highlight some cool places for you to visit.

I can understand the frustration of reading an article written this way without being able to access the Beta. But I'd ask for everyone to also keep in mind that this is the June issue, and it will be on-sale for the next 30 days. Everyone here rushed out to purchase it, and for that we're grateful, but most copies were sold before it was technically available. It's only been officially on-sale for two days.

I don't believe we've mislead people, and we certainly have no interest in getting people to purchase the magazine under false pretenses. That does us no good in the long run and only harms the reputation we've worked so hard to earn. Computer Games Magazine has existed for over 15 years (in various names: Strategy Plus, Computer Games Strategy Plus, etc.), and I believe we have a good reputation for being honest with our readers.

Having said that, I do believe we could have improved the wording of all of the promotions and apologize for any confusion it may have caused. But as of today, one thing remains absolutely true: Anyone purchasing the magazine and using the code has guaranteed access to the Beta. Whether that happens tomorrow, next week, or next month, in Beta 3, 4, 5, or 17, isn't in our hands. I'm hoping for it to be sooner rather than later, however.

First, if you are reading this and haven't already read my posts re: this issue on other threads, please do so.

Now let me add this:

Steve and everyone at CGM are awesome -- I've known them for years and have a great relationship with them. They have always treated us right, and their magazine is top notch. They are also people of high integrity.

If there was something that could have been worded better or more clearly, I take full responsibility. The buck stops here. Steve has no need to apologize for anything.

The idea here was to promote Vanguard and give people who don't normally post on these boards and who were not part of the original pool of people a chance to be in beta. Anything that might have been interpreted as 'immediate access' to beta simply was not the intent, neither CGM nor Sigil's intent. As you all know, Sigil is committed to a long beta and releasing this game when it's ready. We will also honor the promises we have made -- people who use the CGM code will be in beta, people who have attended the Fanguard events will be in beta, and we will also draw from the general pool of board posters (as we have already been doing). But given that we don't know when the future phases will begin today, we certainly didn't know when they would begin when we worked with CGM for the Vanguard cover months ago; rather, we knew less.

Beta for Vanguard will likely be 5 phases, not 4 as originally planned. I don't have any dates right now, but the last phases will require a LOT of people. The second to last beta will require filling up an entire shard, and we are guessing 4-5k per shard, meaning we will need 10-15k people just for that. Then when we hit the final phase, we will be opening up multiple shards.

With EverQuest 1, phase 4 involved over 25k people. Again, while I can't begin to guess an exact number at this time, Vanguard having a large and seamless world and due to the nature of the way the world is laid out, it being group centric (but with plenty of solo/casual as well as raid content too), etc. I am guessing the final phase will easily exceed what EQ 1 required, and by a lot.

So to wrap things up, as Steve said, if you bought the magazine and used the code, you *will* be in beta – it’s just a matter of ‘when’, *not* ‘if.’ The most accurate I can be in regards to ‘when’ is as follows: We will begin processing the next batch of beta people from our available pools of applicants, including the CGM code folks, shortly after E3.

Finally, if you look at the numbers above, assuming you are not already in beta, and assuming you don’t buy the magazine, I still think you have a very good chance of being in one of the phases. Like I have said, we will need a lot of people, especially in the latter phases, to make this game as ready as we want it to be, and as ready as I believe you all want it to be as well.

Thanks all,
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